Shipping & Delivery
We aim to make your delivery process smooth and stress-free. Please find all relevant shipping information below.
🕒 1. Processing Time
All of our beds, furniture, and accessories are handmade to order. Please allow 7–10 business days for your order to be made and prepared for shipment after your purchase.
⏳ This timeframe may vary depending on the complexity of your order. Weekends and public holidays are not included.
🌍 2. Where We Ship & Shipping Costs
We ship our products to many countries across Europe and worldwide. Below is an overview of our shipping zones and rates.
All beds:
EU & EEA – Free Shipping
Countries: Albania, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal (except Azores & Madeira), Romania, San Marino, Serbia, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta, and Melilla), Sweden, Switzerland
Shipping cost: FREE
Europe – Flat Rate
Countries: Cyprus, Malta, United Kingdom
Shipping cost: €80
Rest of the World
Countries: Australia, Canada, China, Hong Kong SAR, Israel, Japan, Lebanon, Macao SAR, Singapore, Türkiye, United States
Shipping cost: €185
🚚 Couriers
Within Europe, we ship with DHL, FedEx, or TNT.
Outside Europe, we mainly use UPS.
📩 Don’t see your country listed? If your country is not listed above, please feel free to contact us, and we will do our best to find a shipping solution for your location.
🌐 3. Shipping Outside the European Union (EU)
We gladly ship worldwide, including destinations outside the European Union. Please note the following:
- 📦 Import duties & taxes: If you are ordering from outside the EU (for example Switzerland, the UK, the USA, Canada, or Australia), you may need to pay import duties, VAT, or other charges upon delivery. These charges are not included in our product prices or shipping rates and are the responsibility of the buyer. We recommend contacting your local customs office for more information.
- ⏳ Delivery timeframes: While we aim to deliver as quickly as possible, international shipments may be subject to customs clearance, which can result in additional delays beyond our control.
📭 4. Shipping Restrictions
We currently do not ship to P.O. boxes or APO/FPO addresses.
Please provide a valid street address to ensure successful delivery.
⚠️ 5. Delivery Delays
We are not responsible for delays caused by weather conditions, customs clearance, or courier disruptions. However, we will always do our best to support you if any issues arise.
🔁 6. Returns & Refunds
For information about returning your order or requesting a refund, please refer to our Returns & Refunds page.
🛠️ 7. Shipping Policy Updates
We reserve the right to update this shipping policy at any time without prior notice. Any changes will be reflected on this page.
✅ 8. Acceptance of Terms
By placing an order with Mandrelekids, you agree to this shipping policy as outlined above.
If you have any questions or need help, please feel free to contact us.
Thank you for choosing Mandrelekids!
